Privacy Policy
Effective Date: 02-Feb-2025
Last Updated: 02-Feb-2025
Introduction
Welcome to Innovative Energy Solutions (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us in any way.
By accessing or using our services, you consent to the collection, storage, and processing of your information as described in this Privacy Policy.
Information We Collect
We collect different types of information depending on how you interact with us, including:
- Information You Provide Directly
- Contact Information: Name, phone number, email address, and any details provided when you book a service or contact us.
- Billing Information: If you make a payment, we may collect necessary billing details (handled securely by third-party payment providers).
- Communication Data: Any messages, inquiries, or feedback you provide.
- Information Collected Automatically
- Device Information: We collect details like IP address, browser type, and operating system for analytics and website optimization.
- Usage Data: Pages visited, time spent on the site, and navigation patterns to improve our services.
- Cookies & Tracking Technologies: We use cookies to enhance user experience and analyze traffic patterns. You can disable cookies in your browser settings.
How We Use Your Information
We use your information to:
- Provide and improve our services, including HERS testing, duct leakage testing, and energy compliance solutions.
- Respond to inquiries and process service bookings.
- Send important updates, promotions, or compliance-related news (you can opt out anytime).
- Ensure Title 24 compliance and improve website security.
- Comply with legal obligations and enforce our Terms & Conditions.
Sharing of Information
We do not sell your personal data—ever. However, we may share information in the following cases:
- Service Providers: We work with trusted partners who assist in payment processing, scheduling, and analytics.
- Legal Requirements: If required by law, we may disclose information to comply with legal processes or prevent fraud.
Data Security
We implement industry-standard security measures to protect your information. However, no method is 100% secure, so we encourage safe online practices.
Your Rights & Choices
You have the right to:
- Access, correct, or delete your personal data.
- Opt out of marketing communications at any time.
- Request details about the data we hold on you.
To exercise these rights, contact us at katiemyers.ies@gmail.com.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices—please review their policies before sharing data.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted here, and continued use of our services constitutes acceptance of these changes.
Contact Us
For questions about this Privacy Policy, contact us at:
Email: katiemyers.ies@gmail.com
Phone: 408-455-6761
